Citi Mobile App
Designed with you in mind
Do more with just Citi Mobile App.
A simpler, faster and safer way of banking is here.
We’ve been working hard on making the new Citi Mobile® App more than just an update. Beyond a refreshed look, you’ll now have
greater flexibility at your fingertips, with personalised views and new features designed for you to spend less time on it.
What’s New? You can now upload your Emirates ID as well as update personal information on the go. Whats new? You can now apply for a supplementary card, request for credit limit increase, open a Mutual Fund or Securities Brokerage account on the go.
Everything at a glance
Review all your account activities and get to your favourite functions, faster.
Get instant access from the dashboard to activate your card, reset PIN and more.
Stay informed of actions you need to take with our reminders.
Product offers easily accessible from your dashboard so you don’t miss out.
Other features for your mobile banking needs
Experience an improved user-experience when adding or converting currencies.
Get notified when the exchange rate reaches your desired price.
Set a future FX order that will be triggered when your desired price is reached.
Refer your friends to Citi through the Citi Mobile® App
How can I login to my account on Citi Mobile? I forgot my Password. What do I do? I forgot my User ID. What do I do? How to login to Citi Mobile with a different User ID? Can I change my User ID? When I reset my password can I use a password that was used earlier? What is Touch ID / Face ID / Fingerprint Login? How to enable/disable Touch ID / Face ID / Fingerprint Login for Citi Mobile® App? Why was my Touch ID / Face ID / Fingerprint Login Turned off? How can I link my card to a foreign currency account? How can I make a transfer? Can I search for certain transaction details? How long will it take for a transaction to be reflected on by banking account? My Available balance and Deposit Amount are different what does that mean? Is the mobile statement different than paper statement or online statement? Can I make a Utility Bill Payment? What is Citibank Global Wallet? How can I benefit from Citibank Global Wallet? How many foreign currencies can I transact in? Will foreign currency transactions be debited directly from my foreign currency accounts automatically? Is there any minimum deposit required to turn on Citibank Global Wallet? Are there any charges or transaction fees when using Citibank Global Wallet? Who can use Citibank Global Wallet? Which foreign currency accounts can be linked to Citibank Global Wallet? What should I do if I want to switch to another currency account? How can I add new foreign currency accounts to Citibank Global Wallet? Should I buy foreign currencies only after turning on Citibank Global Wallet? Do I need to turn off Citibank Global Wallet after travelling? Do I need to manually select the foreign currency account each time when I transact in a different currency? What happens if I have turned on Citibank Global Wallet and there are insufficient funds in my foreign currency account when making an overseas spending transaction or ATM cash withdrawal? What happens if my foreign currency account is blocked/inactive at the time of transaction or withdrawal? What happens if I transact in or withdraw a foreign currency that Citibank Global Wallet does not support? If the overseas merchant or ATM gives me the option of settling the transaction or withdrawal in foreign currency or local currency, which option should I pick? I have turned on Citibank Global Wallet. Why is my default local currency account debited when I make an overseas spending transaction or ATM withdrawal? Which account should I select on the overseas ATM’s screen during an overseas cash withdrawal? How will the refund of an overseas spending transaction be handled? Is it really free for overseas spending transactions or ATM cash withdrawals made through Citibank Global Wallet? Is there a transaction limit for overseas spending transactions made through Citibank Global Wallet? How can I check the transactions or withdrawals made through Citibank Global Wallet? Can I access Citibank Global Wallet on my Citibank Visa Debit card? What is Citi PayAll? Who can I pay with Citi PayAll? What credit cards can I use for this service? Do I earn rewards on my transactions? Can I schedule a payment? How long do payments take to reach my beneficiary? Is there a fee for using Citi PayAll? Will I earn rewards or statement credit on any fee(s) charged for a PayAll transaction? I've lost my card! Will my payments continue to recur? Is there a cap to the amount I can transact via Citi PayAll? I am a supplementary Citi Credit Cardholder. Can I still use this service? How do I know if my set up or payment is successful? My payment got rejected. What do I do now? If a payment fails, am I still charged? What happens if I set the payment up to the wrong recipient? Can I amend or cancel my transaction after I have confirmed it? How will my Citi PayAll payments be reflected on my credit card statement? What is Citi Mobile® Token? Which transactions can be authenticated with Citi Mobile® Token? How do I enable Citi Mobile® Token? What are the benefits of Citi Mobile® Token? Why do I need to create a 6-digit Unlock Code in order to use the Citi Mobile® Token? I don't want to activate Citi Mobile® Token. How will I authorize transactions? Can I still use my One-Time Password (OTP) via SMS after enabling the Citi Mobile® Token? How do I use the Citi Mobile® Token when performing transaction in the Citi Mobile® App on my Citi Mobile® Token enable device? How do I use the Citi Mobile® Token to generate a One-Time Password (OTP) for banking transactions and instructions done on Citibank Online? I lost my mobile phone. How do I disable the Citi Mobile® Token? I have a new mobile device. How do I enable the Citi Mobile® Token in my new device? Can I use the Citi Mobile® Token in my old mobile device after I've enabled the Citi Mobile® Token in my new mobile device? Why is my Citi Mobile® Token Unlock Code authentication unsuccessful on Citi Mobile® app? I have entered the 6-digit Unlock Code incorrectly 3 times (or more) and I am not able to proceed further. What do I do? I forgot my Citi Mobile® Token Password, what do I do?