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CitiService

+971 600 534444

Citibank® is committed to the prosperity & success of your company. We understand that for your company to perform at its best, your bank must support you with the highest level of professionalism, efficiency, technology and service. Which is why we have created CitiService.

CitiService is an integrated customer inquiry line for after-sales service dedicated to giving you easy access to accurate answers in the shortest possible time. In today's environment, speed and accuracy are critical - we know you need the right answers, right away. With CitiService, you only need to call +971 600 534444. One number will put you straight through to a CitiService Officer who will be able to handle all your customer service inquires on-line. If they can't give you an answer immediately, they will be able to tell you exactly when you can expect a response and update you regularly on your inquiry.

CitiService has been designed to show our commitment to achieve customer satisfaction. The concepts & principles of CitiService are to provide our corporate clientele one gateway into the bank for Investigations and Information regarding products that Citibank® N.A. offers.
To keep pace with the growing complexity of business and the industry trends, CitiService is equipped with adequate number of telephone, facsimile lines and have employed dedicated staff trained with complete knowledge of all products.

CitiService officer represents a team of experts brought together expressly to offer you centralized service. These Citibank® specialists have all made a commitment to handle your investigations or solve your problems with optimum speed and maximum efficiency.

Your CitiService representative has been carefully trained to handle a comprehensive range of inquiries. Cutting-edge systems enable the CitiService officer to access on-line customer information as and when necessary.

CitiService Representatives (CSR) have always been in the forefront to respond to all kinds of regulatory updates, changes in interest rates and to provide information on new products being launched by Citibank® N.A.

CitiService has a customer call program whereby CSR's make frequent visits to get feedback and offer solution for recurring customer requests, give a solution and a delivery date to complaints made by customers, analyze the products the customer is using and give advise on how to optimize their use and detect new products the customer may be interested in contracting.

Ongoing research is conducted by means of surveys and feed backs to understand and anticipate the changing needs and expectations of our customers in order to provide prime and quality service.

We provide dedicated after sales service , only for Corporate accounts.
One phone number for fast efficient service
Quick and accurate response to your inquiries
Regular updates on the status of your inquiries
Easy access to Citibank® experts
Readily available product knowledge and technical support

Frequently Asked Questions


CitiService is dedicated to you, bringing superior customer service to your fingertips. It's fast, efficient and effective. And we're ready to serve you right away.

Open a Citigold account and receive up to AED 13,000 Cash reward

Open a Citigold account and receive up to AED 13,000 Cash reward