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Protect Your Finances with Citi's REaD Alert

REaD Alert is Citi’s educational platform designed to help you protect your finances and personal data from financial fraud.

Steps to take if you suspect a possible fraud

Read it Twice

Read it Twice

Scammers will bank on your inability to notice minor details and often create scenarios where you feel pressure to give your details. Explore this platform for interactive resources and guides to stay one step ahead of them.

Pause and observe

Pause and observe

Take your time to fully understand the request or offer, especially if it requires you to share your personal information. Verify the sender’s information and do more research before you reply.

Report

Report

Whenever you encounter suspicious material, report the
activity to Citi or a relevant party and spread scam
awareness.

Types of fraud and how to avoid them

Citibank Online

Citibank Online is a fast and safe way to manage your money; however, it is important to be aware of steps you should take to protect yourself against online fraud.

  • Citibank staff will never ask for your Citibank Online user ID and password.
  • Never give your password or PIN code details to anyone. None of our staff will ask you to voice out your t-PIN, e-PIN or ATM PIN.
  • Safely log on to Citibank Online Banking by entering the homepage of Citibank UAE www1.citibank.ae into your browser. Do not use website address or links attached in any e-mail or found through Internet search engines to log on to Citibank Online Banking.
  • Ensure that no one is watching you while you key in your Online Banking Password, Card Number, ATM Card/Credit Card Personal Identification Number (PIN), log on password, e-Statement password, or any other sensitive information.
  • Always log off your online session. Do not just close your browser. Follow the logoff instructions to ensure your protection.
  • Be aware of phony "look alike" websites which are designed to trick customers and collect their personal information. If you suspect a website is not what it purports to be, leave the site. Do not follow any of the instructions it may present to you.
  • Be alert to the threat of phishing. Phishing emails will attempt to trick recipients into disclosing sensitive personal information, such as user names, passwords and credit card details, by claiming to come from a genuine source. They are often extremely authentic looking and will direct users to enter details at a fake website whose look and feel are almost identical to the legitimate one.
  • Never reply to emails that request your personal information and do not open emails from senders you do not recognize.
  • Do not use a shared computer or device that cannot be trusted for Online Banking.
  • Make sure your personal computer has the most current anti-virus software. Anti-virus software needs frequent updates to guard against new viruses.
  • Install a personal firewall to help prevent unauthorized access to your personal computer, especially if you connect through a broadband connection, network router, cable or DSL modem.
  • Clear your browser's cache and history after each session to ensure your account information is removed, especially if you are using a shared computer.
  • Be cautious of your wireless connections security, set a personal and unique password for your wireless network.
  • Do not install software or run programs from an unknown origin.
  • When creating passwords, try and use a mixture of letters and numbers and do not use personal information, such as date of birth or mother’s maiden name.
  • Do not use the same password for all your accounts.
  • Check your accounts on a regular basis and contact us immediately should you encounter any difficulties or irregularities.

If you are ever in doubt or you are suspecting that your online or personal security details may have been exposed, please contact our 24-hour Citiphone Banking Service at +971 4 311 4000 and a Citiphone Representative will be glad to assist you.

Mobile Banking

  • Install security patches and the latest software updates on your mobile phone. Do not download program/apps from unsecured sources.
  • Ensure that no one is watching you while you key in your User ID, Password, or any other sensitive information.
  • Always log off from your online session. Do not just close your mobile phone browser. Follow the logoff instructions to ensure your protection.
  • Set up a password for your mobile phone. This will help you prevent unauthorized use of your mobile phone and access to your personal information in case it is lost or stolen.
  • Remove temporary files and the cache stored in the memory of your mobile phone regularly since they may contain sensitive information such as your account number.
  • Delete sensitive SMS messages if they are no longer required and clear the browsing history regularly.
  • Do not leave your mobile phone unattended.
  • Avoid sharing your mobile phone with others.
  • Do not keep sensitive information such as your account numbers, PIN and logon passwords in your mobile phone.
  • Citi will never ask you to download external apps.

Spotting real vs. fake advertising: Tips to protect yourself

What is homograph phishing?

Homograph phishing is a type of online scam where attackers use characters from different alphabets that look identical or very similar to trick users into visiting malicious websites. These characters, known as homographs, can be used to create deceptive URLs that appear legitimate.

What should you do?

  • Examine the web address for unusual characters, misspellings, or irregularities.
  • Ensure the domain or sender name is legitimate.
  • Hover over links to preview the actual URL before clicking.
  • Employ software that can help identify and block phishing attempts.

Life & Money

Find out more about fraud and how to stay vigilant to the common scams out there. Read more! 

As we spend more time online on more platforms than ever before, scammers have found new ways to con us into parting with our money.

Scammers pretend to be officers from Citi and will inform you that your credit card has been blocked due to unauthorized transactions.


The internet has given us innumerable advantages – but digital connectivity also brings with it many risks.

Automated Teller Machines (ATMs) have steadily increased in popularity since their introduction in 1967.

Important Information

You are leaving a Citi Website and going to a third party site. That site may have a privacy policy different from Citi and may provide less security than this Citi site. Citi and its affiliates are not responsible for the products, services, and content on the third party website. Do you want to go to the third party site?
Citi is not responsible for the products, services or facilities provided and/or owned by other companies.