Citi Mobile App

Step 1. Open your Citi Mobile app
Step 2. Click on "Activate card"
Step 3. Enter your Card No.(16 digits on your card), Expiry Date(mm/yy) and Date of Birth (dd/mm/yyyy)
Step 4. Enter the OTP sent to your registered mobile number
Step 5. Create and confirm an ATM Password code

If you have not yet registered for a User ID and Password, the flow will automatically direct you to create one. For more details on this process view the "How can I register for an account on Citi Mobile?" question under the Registration section of our FAQs.

Make sure you are entering the card number correctly in the format of consecutive 16 digits, the correct expiration date of your card in the format of MMYY and the correct date of birth in the format of DDMMYYYY. Do not enter spaces or any other character(s) before, after or in-between the digits, only numbers.

If your card is not yet active, you will be able to see the image of your new card with the "Activate" button over it. Click on "Activate" to use the card and the mobile features.

Yes, you will be able to use your card immediately.

Yes, transactions eligible for Easy Installment conversion will have a blue check mark icon next to them. If you cannot see the blue check mark icon in your transaction history, this means that you are not eligible for the Easy Installment conversion service.

If you are trying to login for the first time with the Citi Mobile app follow the below steps.
Step 1. Open your Citi mobile app
Step 2. Click "Log in"
Step 3. Enter your User ID and Password. If you forgot your User ID get it refreshed by viewing the "I forgot my User ID. What do I do?" question under Login section of our FAQs. If you forgot your password, set a new on by following the steps in the "I forgot my Password. What do I do?" question under Login section of our FAQs.
Step 4. Click "Login"

If you have logged in to the app previously, your user ID will be saved to your device. In that case, you will have to follow the below steps:
Step 1. Open your Citi mobile app
Step 2. Click "Log in"
Step 3. Enter your Password or use Touch ID / Face ID features if you have them enabled*. If you forgot your password, set a new on by following the steps in the "I forgot my Password. What do I do?" question under Login section of our FAQs.
Step 4. Click "Login"

*Touch ID / Face ID features will be automatically disabled if user does not login in a period of 90 days. In that case, you will need to login by entering the password.

Step 1. Open your Citi mobile app
Step 2. Click "Log in"
Step 3. Click on "Forgot?" located to the right of the password field.
Step 4. Enter your Card No.(16 digits on your card), Expiry Date(mm/yy) and Date of Birth (dd/mm/yyyy)
Step 5. Enter the OTP sent to your registered mobile number
Step 6. Create and confirm a new password for your account

Make sure you are entering the card number correctly in the format of consecutive 16 digits, the correct expiration date of your card in the format of MMYY and the correct date of birth in the format of DDMMYYYY. Do not enter spaces or any other character(s) before, after or in-between the digits, only numbers.

Make sure your Password abides with the restrictions below:
-Password cannot be the same as your User ID
-Password cannot include your User ID, card number or customer number
-Password must have a minimum of 6 characters
-Password cannot include space(s) and/or special characters like: !,_,%,&,$, etc. Only English alphabet letters and numbers can be used
-Password cannot include recurring words or numbers like: pampampam222
-Password cannot include consecutive sequence of numbers and letters like: 123, 987, abc, zyx

Go to the following link and use an active card to get your User ID.
https://online.citibank.ae/AEGCB/JSO/uidn/RequestUserIDReminder.do

For security purposes, only one User ID can be used on the Citi Mobile app. The User ID is linked to your device after the first time login. If you wish to login to Citi Mobile on your device with a different User ID, you will need to delete the app from your device, re-download the app and then login with the other User ID.

Yes, you can change your User ID by signing on Citibank Online and clicking on "My Profile" > My Citibank Online Preferences > Change User ID.

No. customers cannot use a password that was used earlier to login to Citibank Online Account

Touch ID / Face ID / Fingerprint Login is a feature that enables login authentication based on fingerprints and Face Identification stored on your Apple iPhone device; which is an alternative login mechanism to Citi's User ID and Password.

Biometric authentication methods like Fingerprint Touch ID™ or facial recognition technology are proprietary to third parties and if you choose to use these methods, you need to do so in accordance with such third parties' terms and conditions. If you choose to activate the biometric authentication function on the Citi Mobile® App, you will enable your biometric data (e.g. fingerprint or facial data) saved on your device to be used to access to the Citi Mobile^® App. Accordingly, you should not activate the biometric authentication function, and to immediately de-activate such biometric authentication function, if any other person's biometric data is saved, whether now or in the future, on your device.

Step 1: Sign on to Citi Mobile® App.
Step 2: Select the "Profile" button located in the top left hand corner > Under Security Settings select "Touch ID / Face ID"
Step 3: Touch ID / Face ID / Fingerprint Login*
Step 4: Enter the OTP sent to your registered mobile number
Your Touch ID / Face ID is enabled on your device
*To disable, follow same process and select "Disable Touch ID / Face ID / Fingerprint Login" in step 3.

There are a few reasons why your Touch ID / Face ID / Fingerprint Login may have been turned off:
1. You have recently changed your User ID or Password
2. You have not logged into your Citi Mobile^® App by entering your password for the past 90 days
3. Your online account is locked because you have exceeded the maximum number of password tries
4. You have entered the wrong OTP when signed on for 3 times
5. You have enabled Touch ID sensor for your account on a different device
6. Your Citibank User ID is deleted in our system

Instead of via SMS or email, it is a new way of receiving alerts.
Push Notifications are automated messages sent by the Citi Mobile app to any customer enrolled for the service.
For example, you can receive your card transaction alerts directly from the Citi Mobile app and you don't have to be logged in and the Citi Mobile app does not even have to be open.

Step 1. Open your Citi Mobile app and login
Step 2. Click on Profile*
Step 3. Click on "Notifications" under App Settings
Step 4. Click on "Enable"

*If your only relationship with Citibank is a Credit Card, then click on "Settings" instead of Profile.

No, Push Notifications will automatically replace some SMS alerts you currently receive.
In order to enable those alerts to be also received via SMS, please change your alert settings by logging into Citibank Online.

Unfortunately, notifications cannot be moved from one phone to another. They will only be saved in your original phone for 30 days after receipt.

There may be a few reasons:
-Your mobile phone is not connected to Wi-Fi or mobile data networks
-Your Citi Mobile^® app is deleted
-Your Citi Mobile^® app has not been upgraded with the latest version
-Your Notifications are disabled
-You have downloaded the Citi Mobile^® app and enabled Notifications on a different mobile phone or you have not enabled notifications on your new phone

Step 1. Open your Citi Mobile app
Step 2. Click on "New? Create a login account" at the bottom of the screen
Step 3. Enter your Card No.(16 digits on your card), Expiry Date(mm/yy) and Date of Birth (dd/mm/yyyy)
Step 4. Enter the OTP sent to your registered mobile number
Step 5. If your card is already active you will be taken to Step 7 automatically. If card is not active, select "Yes, activate now"
Step 6. Create and confirm an ATM Password code
Step 7. Create a User ID and Password for your account.
Step 8. Select "Register and log in"

Make sure you are entering the card number correctly in the format of consecutive 16 digits, the correct expiration date of your card in the format of MMYY and the correct date of birth in the format of DDMMYYYY. Do not enter spaces or any other character(s) before, after or in-between the digits, only numbers.

Make sure your User ID abides with the restrictions below:
-User ID cannot be the same as your password
-User ID cannot include your password, card number or customer number
-User ID must have a minimum of 6 characters
-User ID cannot include space(s) and/or special characters like: !,_,%,&,$, etc. Only English alphabet letters and numbers can be used
-User ID cannot include recurring words or numbers like: pampampam222
-User ID cannot include consecutive sequence of numbers and letters like: 123, 987, abc, zyx

Make sure your Password abides with the restrictions below:
-Password cannot be the same as your User ID
-Password cannot include your User ID, card number or customer number
-Password must have a minimum of 6 characters
-Password cannot include space(s) and/or special characters like: !,_,%,&,$, etc. Only English alphabet letters and numbers can be used
-Password cannot include recurring words or numbers like: pampampam222
-Password cannot include consecutive sequence of numbers and letters like: 123, 987, abc, zyx

Go to the settings menu, select your card, click on the "APassword" button, and you can change your ATM Password any time.

No, to protect your information we have ensured that all the records you are viewing, storing or entering on Citi Mobile are encrypted and can only be read by an authorized user using a unique decryptor. Your security is our top priority and you can always rely on our security features to use Mobile Banking safely on the go.

All Citi customers can visit Citi Online or the Mobile app (Credit Card only) to view their statements. If you have already been viewing your card statements on Citi Online, then you will be able to do the same on Citi Mobile. However, on Citi Online, you can view the last 7 years of statements and on Citi Mobile; it is the last 12 months of statements.
To view your statement on the Citi Mobile app follow these steps:
Step 1. Click on the card you want to check
Step 2. Click on "Remaining statement balance"
Step 3. Click on "PDF" on the top right corner of the screen
Step 4. Enter the OTP sent to your registered mobile number
Your statement is downloaded

There can be a 24-48 hour delay before you receive your statement after the reminder message was sent. If after this period, the statement is still not available, please call CitiPhone at (04)3114000.

With Citi Mobile^® app you can link your debit card to a selected foreign currency account. To do this, sign on the app and select "Account Linkage" option by clicking on the Profile icon on the top left corner of the screen.

Sign on the app and select the Payments > Transfers > Select the account from which you want to transfer money, then select the payee and enter the amount to be transferred.

Citibank Global Wallet is a new feature linked to your Citibank Debit Mastercard, which allows you to make purchases overseas at point-of-sale or online, and withdraw cash from Citi proprietary ATMs without incurring additional foreign currency conversion fees and administration fees. You can access up to 8 currencies with this new feature.
For example, with Citibank Global Wallet turned on, if you are travelling to UK and have a Sterling Pound currency Account with us, any Sterling Pound transactions or cash withdrawals will be debited directly from your Sterling Pound foreign Currency Account at no additional conversion fees.

Citibank Global Wallet is beneficial when you are:
-Travelling overseas for holidays, family visits or work.
-Making online purchases from international websites
-You can save on additional foreign currency conversion fees and administration fees.

You can pay rent, education, your property maintenance fee, travel packages and for events using your Citi Credit Card with the newly launched Citi PayAll feature for just a small fee. For the first time, these payments will be able to earn reward or statement credit depending on your Citi Credit Card type.

At present, Citi PayAll allows you to pay for rental, property maintenance, education, travel agency, and special events using your credit card. Your recipients need not be a Citibank customer and will receive the funds as a normal bank transfer.

Citi Mobile^® Token allows customers to generate a One-Time Password (OTP) directly in the Citi Mobile^® App instead of receiving it via SMS.

Please note that the Citi Mobile^® Token can only be enabled with the Citi Mobile^® App on one mobile device.

The Citi Mobile^® Token allows you to authenticate all of your transactions and instructions started in:

• Citibank Online,
• Citi Mobile^® (Please note that the Citi Mobile^® Token is assigned to only one device).

Secure - Citi Mobile^® Token is protected by a 6-digit Unlock Code chosen by you and is restricted to one mobile device of your choice.

Instant - Your 6-digit Unlock Code will instantly generate you a One-Time Password (OTP) for all transactions in Citibank Online. You can also use it to authorize all transactions in Citi Mobile^®.

Easy - Authenticates all transactions and instructions such as payments and transfers, adding a new payee, and updating your contact details in Citibank Online and Citi Mobile^®.

• • In Citibank Online and Citi Mobile^® you will still be able to authorize your transactions with a One-Time Password (OTP) sent via SMS.

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